flightissues.comGet My Letter

Refund Policy

Last updated: March 2026

What you are purchasing

flightissues.com provides a document generation service. When you pay $19, you receive a professionally written compensation claim letter based on Regulation (EC) No 261/2004, personalised with your flight details. The letter is delivered as a PDF file to the email address you provide.

We do not contact airlines on your behalf, guarantee any outcome, or provide legal advice. You are solely responsible for sending the letter and pursuing your claim.

Digital content — immediate delivery

Your claim letter is digital content delivered immediately upon payment. Before completing your purchase, you expressly consent to immediate delivery and acknowledge that you waive your 14-day right of withdrawal, in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).

This means that once the letter has been delivered to your email, the purchase is final and non-refundable.

When we do offer refunds

We will issue a full refund in the following cases:

  • Non-delivery: You did not receive the letter by email within 24 hours of payment, and our records confirm that delivery failed. Please check your spam/junk folder before contacting us.
  • Technical error: The letter contains incorrect information due to a system error on our side (not due to incorrect information provided by you).
  • Duplicate charge: You were charged more than once for the same letter.

What is not refundable

  • The airline rejected your claim or did not respond. Our service is the letter itself, not the outcome of your claim.
  • You provided incorrect flight details. You had the opportunity to review your information and the eligibility result before purchasing.
  • You changed your mind after the letter was delivered.
  • Your flight delay was caused by extraordinary circumstances. We show a clear warning about this before purchase if you indicate the delay was caused by weather, strikes, or security threats.

How to request a refund

If you believe you are eligible for a refund under the conditions above, please contact us at flightissues@codaline.com.br with your payment reference (Stripe session ID, shown on the confirmation page) and a description of the issue. We aim to respond within 2 business days.

Chargebacks

We retain records of every transaction including delivery timestamps, email delivery confirmations, and the consent you provided before purchase. If a chargeback is filed, we will submit this evidence to the payment processor.

We encourage you to contact us directly before initiating a chargeback, as we are committed to resolving legitimate issues promptly.

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